Business Systems Specialist | Dec 2023 - Current

Contractor

• Independently manage all aspects of accounting, reconciliation, invoicing, tax compliance, and financial operations associated with self-employment, ensuring accuracy and financial sustainability.
• Develop and implement custom solutions for businesses using Microsoft SharePoint and Power Platform, automating internal processes, and streamlining workflow management.
• Collaborate with stakeholders to gather finance and business requirements, translating them into data-driven solutions to enhance analysis.
• Design, configure, and maintain Power Apps and other custom internal tools, optimizing user experience and data accessibility for diverse teams.
• Manage the end-to-end delivery of M365-based projects, including project planning, budgeting, execution, testing, and deployment, while maintaining clear communication with clients.
• Ensure ongoing system optimization and security by proactively monitoring technical environments, addressing issues, and deploying updates as necessary.

Senior Support Consultant | Jan 2023 - March 2024

MYOB

• Led and resolved complex queries related to MYOB Acumatica (Advanced), providing high-level technical assistance and ERP Optimisation.
• Guided and mentored junior support consultants, helping them develop technical expertise and improve customer service skills.
• Collaborated with internal teams to identify and address systemic issues, optimising ERP system and workflow performance.
• Ensured customer satisfaction by delivering timely and effective solutions to critical system issues and financial inquiries.
• Developed and maintained comprehensive knowledge base articles, training materials and documentation for customer reference.

Support Consultant | Jul 2022 - Dec 2022

MYOB

• Assisted customers with ERP system setups, configurations and user training, ensuring smooth onboarding and continued use.
• Collaborated with cross-functional teams to resolve customer technical issues efficiently and effectively.
• Provided post-implementation support to ensure client success with MYOB Acumatica (Advanced) ERP systems.
• Maintained accurate records of customer interactions, troubleshooting steps and resolutions in the support system.

Info. Systems Consultant | Dec 2020 - Jun 2022

Addax Business Solutions

• Implemented and optimized financial systems and ERP solutions (MYOB Greentree, SharePoint, Qlik) to enhance financial reporting, budgeting, and business process efficiency.
• Worked closely with finance teams and business stakeholders to ensure seamless financial data integration, improving decision-making and operational efficiency.
• Led financial system upgrades and data migrations, creating efficient processes and tools to manage complex upgrades, particularly for ERP systems like Greentree, while minimising disruption to financial operations.
• Provided technical support and troubleshooting for internal and client-facing systems, managing escalated technical queries to ensure quick resolution.
• Developed training and documentation materials for both technical and non-technical stakeholders, fostering understanding of newly implemented financial systems and tools.

Developer | Jan 2018 - Feb 2021

Addax Business Solutions

• Designed and developed tools to assist our finance and customer relationship teams.
• Wrote and maintained clean, efficient code, adhering to best practices and company coding standards.
• Worked with Finance & Accounts to find systems that could be operationally improved.
• Contributed to software development meetings, providing input on technical challenges and improvements.

Jr. Account Manager | Jul 2015 - Dec 2017

Addax Business Solutions

• Built and managed customer relationships, ensuring high levels of client satisfaction and retention.
• Oversaw service agreements, addressing client queries and ensuring timely resolution of issues.
• Prepared and maintained service agreement documentation, tracking contract details and key milestones.
• Monitored and reported on customer activity, identifying opportunities for service improvement and growth.
• Assisted in troubleshooting client concerns, collaborating with technical teams to implement solutions.

Jr. Developer | Apr 2015 - Dec 2017

Addax Business Solutions

• Developed and implemented customised ERP software solutions tailored to client needs, optimising internal business processes.
• Maintained and upgraded legacy finance systems, ensuring they met modern operational requirements.
• Collaborated with cross-functional teams to design, test and deploy software applications.
• Managed client interactions, gathering requirements and ensuring technical delivery met client expectations.

Administrator | Jun 2014 - Jul 2015

Addax Business Solutions

• Assisted in financial data entry and database management, ensuring accuracy and security.
• Oversaw internal knowledge management systems, creating and updating documentation for internal use.
• Assisted in organising financial system upgrades and maintenance, ensuring smooth operations during transitions.
• Acted as the liaison between departments, providing administrative support for project execution and reporting.